Agent IQ, a provider of digital customer engagement solutions with a focus on bringing back the personal touch in financial services, today announced its partnership with BMO and the bank’s adoption of LynqTM, its user-friendly, secure chat platform that allows for real-time digital interactions between customers and bankers.
Customers may use Lynq, an AI-enhanced platform, to ask inquiries about accounts and banking through its chatbot. Lynq combines the best of human compassion and empathy with the quickness and efficiency of machine intelligence. Customers may request a one-on-one conversation with a banker at any time and ask the same questions they would in person.
Slaven Bilic, CEO and Co-founder of Agent IQ, said: “We are thrilled to collaborate with BMO on introducing the Lynq platform to their U.S. clients as they continue to deliver better, tailored communication that is founded on ease, speed, and trust. “BMO consumers may contact a banker for all of their financial requirements across any digital channel using Agent IQ’s Lynq, making digital banking simpler and faster than ever before.”
Agent IQ’s Lynq feature adopts a customer-first approach to communication through:
- 24/7 chatbot support
- Video communication with a banker
- Screen sharing capabilities
- Presenting answers to frequently asked questions immediately
- Empowering customers to connect to a human banker during office hours
- Providing the option of requesting a follow-up outside of office hours
According to Brianna Elsass, Head of U.S. Digital Channels at BMO, “Our partnership with Agent IQ and its cutting-edge Lynq platform is another example of BMO’s Digital First strategy, which is focused on creating a digitally-enabled, future-ready bank that drives progress for our customers, unleashes the power of our people, and fosters loyalty, growth, and efficiency.” Through this collaboration, we’ve developed a digital communication experience that gives our clients speed and control while enabling them to get in touch with the banker of their choice whenever and wherever they want.
Customers of BMO’s Personal and Business Banking can use Lynq to select their preferred banker, who will then serve as their sole point of contact within the bank and assist them in connecting with all subject matter experts based on their inquiries about budgeting, loans, credit cards, retirement planning, and other topics.
According to Kaustubh Srivastava, Lead Technology Officer of Digital Banking at BMO, “The ability to engage with our clients in a digital environment is crucial to satisfying their demands and is a key strategy of the BMO Digital Banking Team.” As a result of our partnership with Agent IQ, consumers may now digitally speak with a BMO banker directly, ensuring that their specific banking requirements are met promptly.
