TeamViewer, the global leader in remote connectivity and digital workplace solutions, has launched DEX Essentials, a new solution for small and medium-sized enterprises (SMBs). This solution is designed to give SMBs the capabilities needed to improve the digital employee experience (DEX), to ensure for better IT operation and productivity.
What Is DEX Essentials?
DEX Essentials combines Team-Viewport’s advance remote collaborates capabilities with communications advises from 1E in a solitary system. DEX Essentials provides real-time and historical performance information helps IT teams to find out potential issues before users encounter them.
The answer is designed to be able to scale up, thus suitable for SMBs that may perhaps not have sufficient IT resources yet have a precise preference for robust tools to maintain an effective digital work environment.
Key Features of DEX Essentials
- Proactive Device Monitoring
The software automates simple repairs, lowering the quantity of IT assist projects, as well as the IT department focusing on the strategic duties. From our side, this proactive attitude is keeping your downtimes small and makes the operation run smoothly.
- Automated Issue Resolution
The platform completes simple repairs, reducing IT support tickets by the thousands and the freeing up IT employees to focus on higher value projects. Automation, and therefore certainly lower operational cost and higher efficiency.
- Seamless Remote Support
Providable immediate IT desktop support, even touring pros cannot reach networks without. This feature is especially useful for companies that have remote or hybrid workplaces.
- Enhanced Security and Compliance
DEX Essentials provides stability, security across devices with-out frustrating phone stickers. It additionally provides authoritative results to improve compliance and system health.
Benefits for SMBs
Improved Productivity
DEX Essentials prevents IT problems from occurring in the first place and almost eliminates downtime allowing employees to continue working, increasing productivity.
Cost Savings
Automating mundane IT tasks also eliminates the need for IT support staffs, which leads to savings for SMBs.
Scalability
The answer is created to provide for the growth of the business contained in it by the SMBs to grow their IT operations with the desirable without excessive new investment.
Simplified IT Management
Via pro-active IT management, automatic crisis resolution and remote support based on clear paths, the platform ensures that greater productivity and safer digital work-places for work frames.
Integration with Existing TeamViewer Solutions
DEX Essentials is an add-on available for customers who are already using TeamViewer Remote and Tensor. This is the extent to which it gives companies a way to embed advanced DEX features into their existing platform using known interfaces.
Availability
It is currently available through an early access program and is expected to hit commercial later this month. Early customer feedback has been very positive, with various viewers commenting the advantage of being able to tie remote connectivity with DEX technology to improve operational efficiency.
Conclusion
TeamViewer’s DEX Essentials provides SMBs a cutting-edge solution for boosting their end user Digital Experience. With preventative IT management, real-time incident resolution, and effortless remote support, the system allows corporations to guarantee an efficient, secure digital workplace.
