To provide customers with a wider variety of mobile recording services and access to connected systems via a single platform over the network of Virgin Media O2, Dubber Corporation Limited, the world’s top unified recording and intelligence platform for service providers and their clients, has significantly increased its partnership capability with Virgin Media O2 Business.
With more than 47 million UK connections spanning broadband, mobile, TV, and home phone, Virgin Media O2 is one of the leading telecommunications service providers in the UK. It also passes 16 million houses with its own fixed network. Virgin Media O2 Business clients will have access to the entire Dubber product line thanks to this extended collaboration, which transforms Dubber from a vendor to a strategic partner for unified recording and insight.
With support for platforms like Cisco Webex (CSCO), Microsoft Teams (MSFT), and Zoom (ZM), customers will benefit from additional services like AI-enabled transcription and sentiment analysis. This will allow customers to host and track recordings across a variety of systems through a single, secure platform. In addition to these advantages, the Dubber product line offers clever features to help companies satisfy customer demands. This goes above and beyond traditional transcription services by offering sentiment analysis of safe and authorized recordings. These features can be used by businesses to support a variety of goals, from customer service and dispute resolution to regulatory compliance, sales automation and intelligence, productivity, and employee training.
Customers will be able to maximise every interaction across mobile and unified communications thanks to the collaboration between Dubber and Virgin Media O2 Business. According to a Gartner prediction from last year, “in 2025, 75% of discussions at work will be recorded and evaluated,” allowing companies from all sectors to find new organizational value. Dubber is ahead of the curve since it offers a service-native solution that activates with a single click to handle duties like compliance, workplace engagement, and training.
Virgin Media O2’s Product Director, Andrew Halliwell, stated:
“This expanded partnership creates new opportunities for our long-term relationship with Dubber and extends a wider range of services to our customers. The Dubber product suite coupled with Virgin Media O2’s mobile and broadband network will provide our SMB and public sector customers with greater mobile recording insights in one place, enabling them to make more informed decisions to address their productivity, compliance, and intelligence needs.”
Steve McGovern, CEO, Dubber:
“Today’s announcement is a testament to the strength of the partnership between Dubber and Virgin Media O2 and our shared vision for a fully automated and self-service cloud solution. Addressing unified recording and intelligence on both mobile and UC networks unlocks a significant addressable market for both Dubber and VMO2 – enabling more conversations than ever before to be tapped for insights. We look forward to continuing to work closely with VMO2 to deliver greater value to their users as we develop the next generation of unified recording services together.”
