Intermedia Cloud Communications, a leading provider of cloud communications, collaboration, and productivity solutions for businesses and their partners, today introduced Intermedia Unite Archiving. Available to Intermedia customers, this innovative data retention solution automatically preserves, protects, and supports search and retrieval across critical business communication channels including chat, short message service (SMS), phone call recordings, and voicemails – with video conferencing, contact center engagements and more to come become. In addition to protecting an organization’s valuable business information in one central, secure, easy-to-search and retrieval location, securely storing business-critical information through digital archiving is the first step in creating a comprehensive knowledge repository that, combined with generative AI, can enable users to make better use of the collective intelligence of the organization.
Intermedia Unite Archiving joins the popular Intermedia Email Archiving solution to protect critical business information and communications from accidental or inappropriate deletion, support compliance with internal governance, meet legal and regulatory requirements, maintain information continuity, and more. It provides a secure, searchable record to quickly identify and retrieve relevant interactions, with a powerful contextual search capability based on a view of all users across channels.
“Any organization that uses chat, SMS or voice as a communication channel can benefit from an archiving solution to capture institutional knowledge and reduce risk,” said Rob Arnold, principal analyst at Frost & Sullivan. “The simplicity and power of Intermedia Unite Archiving build on Intermedia’s enterprise-class UCaaS solution to help businesses of all sizes communicate more effectively, improve compliance and find information when they need it.”
Data is encrypted in transit and at rest for security, and customers can choose how long they want to store their data with retention options of up to 10 years. Plus, fast, powerful contextual search indexes both content and metadata, so millions of files with dozens of properties can be queried in seconds. Users can search by keywords, nicknames, participants, call duration, source, attachments, and many more attributes. Intermedia Unite Archiving supports compliance with HIPAA, FINRA and MiFID II, and other regulations.
Intermedia Unite Archiving was developed following Intermedia’s acquisition of Akazio, a leading innovator in data and information archiving technology, last year. The teams at Akazio and Intermedia developed this archiving solution, the first in a planned series, as part of Intermedia’s mission to deliver products and support that simplify and enhance business efforts.
“As more organizations embrace omnichannel communications, it becomes increasingly important to capture and securely store the information being exchanged across these multiple channels,” said Michael Gold, CEO of Intermedia. “We developed Intermedia Unite Archiving to ensure that critical business communications are captured and easily searchable, both for companies that need archiving for compliance and for companies that understand the importance of preserving their corporate knowledge. When this vast, growing base of knowledge is introduced to generative AI, previously unavailable insights are suddenly and quickly identified, resulting in a better informed, more efficient, more productive, and more intelligent organization.”
