Lenovo presented its vision for the future of retail today at the NRF 2023 Retail Conference. This vision is built on an end-to-end Retail Solutions portfolio that includes hardware, software, and services to improve the shopping experience. Scan-n-Go Self-Service Kiosk from Lenovo is on display, along with innovative AI, infrastructure, and digital storefront solutions.
Self-service options that incorporate digital experiences into traditional brick-and-mortar retail operations are in high demand, according to Lenovo. Self-Service Kiosks give clients a seamless, contactless checkout experience while freeing up staff to concentrate on duties of higher value. The brand-new Scan-n-Go Kiosks from Lenovo enable retailers to maximize profits while minimizing the inconvenience of long client lines. Over 1,000 installations of Lenovo Retail Solutions’ Scan-n-Go Kiosks have already been installed in significant retailers throughout the world, helping to enhance fulfillment rates by 40% at 99% accuracy.
“Since the launch of our Retail Solutions portfolio, businesses from supermarkets, convenience stores, beauty stores, and food and beverage outlets, many of whom are among the top 250 global retailers, are using Lenovo’s Self-Service Kiosk and Staffed-POS systems,” said Lawrence Yu, General Manager, Lenovo Retail Solutions. “With the retail landscape constantly evolving, success means innovating with new technology to enhance the customer experience. From the checkout lanes to the sales floor, and all the way to the backend systems, Lenovo’s goal is to provide retailers with technologies and solutions that address their pain points.”
Major retailers employ Lenovo’s technology and solutions to offer a seamless consumer experience, including Kroger, which runs more than 2,800 supermarkets throughout the United States. “We are working with Lenovo to deliver new experiences in self-checkout for our customers. With Lenovo’s Retail AI Solutions, we are just starting to scratch the surface of what’s possible with our retail operations,” said Chris McCarrick, Senior Manager of Asset Protection Solutions & Technology, Kroger.
Incorporating digital services into regular store operations, Lenovo’s expanding network of retail-focused solutions offers a variety of fresh consumer experiences, such as virtual shopping in the Metaverse. Retailers may now provide more effective digital customer care solutions that can overcome typical language obstacles or access challenges thanks to AI and natural language processing. The following retail categories’ turnkey solutions are among these goods:
- Store Operations and IT Support: Retailers can implement mobile and static digital POS solutions, electronic labels, and digital displays that empower associates, increase the effectiveness of day-to-day operations, and give customers more payment flexibility by putting aside low-value tasks and concentrating instead on maximising return on IT investment.
- Store Infrastructure: One of the main barriers holding back company adoption of cutting-edge digital technologies is cloud charges. The edge-based infrastructure from Lenovo provides safe access through top-notch technology while lowering cloud expenses.
- Retail analytics: By gaining knowledge from consumer and staff touchpoints, such as inventory scanning, behaviour analytics, and loss prevention, firms may save costs, find new retail possibilities, and enhance in-store and online customer experiences.
- Services: Retail organisations can scale up and down operations and deploy new cloud-based applications with the press of a button thanks to the Lenovo TruScale solutions range. In order to prevent unanticipated system outages, retailers also have the option of utilising hardware and software solutions that provide the greatest degree of security and dependability.
- Sustainability: Lenovo provides retailers with the capacity to deploy, manage, and recycle assets more effectively and efficiently in light of rising energy prices and ecologically conscious consumers.
Through the Lenovo AI Innovators programme, which is advancing a wide range of really immersive and intuitive retail solutions, Lenovo and its partners also provide retail clients with a rich ecosystem of ongoing innovation and dynamic technology.
