MegaCorp Logistics, one of the fastest growing logistics companies in the United States, has partnered with RingCentral, Inc. (NYSE: RNG), a leading provider of global cloud communications, video conferencing, collaboration and contact center solutions for businesses, to bring RingCentral Bring to market best-in-class cloud communications capabilities for more effective employee-customer communications across the enterprise.
With over a decade of serving customers from Fortune 500 companies to privately owned small businesses, MegaCorp Logistics has proven to be one of the top performing logistics providers in America, with nearly $3.2 billion in revenue since 2009. Still a fast-growing company that relied heavily on phones to communicate with customers and vetted carrier partners, the company’s previous phone solution could not scale or provide some key technology features and reliability that MegaCorp needed. When regular phone outages were costing the company up to $40,000 an hour in lost revenue, it quickly became clear that MegaCorp’s executives needed a more advanced cloud-based communications solution, built on reliability and trust, to drive their company’s continued success.
“We are in a phase of our growth where we are onboarding new employees on a weekly basis, so having a solution that can grow with us is business critical. The RingCentral team worked hard to understand the full scope of our needs and come up with a solution that delivered,” said Jared Leake, Lead Voice Engineer, MegaCorp Logistics. “As important as phones are to our business, RingCentral’s proven track record and reputation in cloud communications makes them the ideal partner to drive our business forward. With unmatched scalability and flexibility, RingCentral will allow us to continue our rapid growth trajectory while enabling our team to better serve customers’ needs, especially as their supply chains become more complex.”
In addition to enabling seamless, flexible employee and customer communications, the MegaCorp Logistics team wanted their new cloud communications solution to be similar to the company’s previous location-based routing so as not to disrupt workflow and risk losing sales opportunities. With a reliable solution, a customizable deployment, and a reliable network, RingCentral understood this need better than anyone.
“Even in the new era of work, where messaging and meetings are also important, voice will always be at the heart of customer communications. It’s exciting to see how our best-in-class voice solution enables a company like MegaCorp Logistics to be even more successful,” said Joe Jacob, senior vice president of field sales at RingCentral. “As MegaCorp enters its next phase of growth, we are proud to arm its team with the gold standard in secure, reliable voice communications, underpinning an undoubtedly more productive and interactive customer engagement solution that will serve them well for years to come.”
