Yellow.ai, a leading enterprise conversational AI platform, today announced the launch of its Dynamic Conversation Designer, revolutionizing the design process of chat and voice conversation workflows with generative AI. With its easy-to-use, no-code interface, businesses can now create accurate designs in minutes and reduce time to market by 50%. Seamless integration between design and development workflows streamlines the creation of human-like conversational experiences, saving both the time and cost of hiring and training new design talent.
Intuitive conversational design is fundamental to the success of conversational interfaces, but it’s often a complex and time-consuming process. There is also a lack of standardization and best practices for designing natural and effective conversational experiences. Consequently, a variety of conversational interfaces fail to meet user expectations, resulting in inferior experiences and business outcomes.
Yellow.ai’s Dynamic Conversation Designer addresses these challenges and redefines how businesses create high-quality conversational experiences. Integrated into the company’s platform, it simplifies the design process with unique features such as rich news content integration, voice effects control, theme sharing and instant preview of recent conversations without having to switch workflows, enabling real-time collaboration becomes reality. This gives developers and conversation designers more time to focus on more complex tasks, resulting in improved productivity and consistency.
Commenting on the launch, Raghu Ravinutala, CEO and co-founder of Yellow.ai said: “Conversation flows without design thinking can frustrate customers, reduce expected ROI and potentially damage the brand. Our Dynamic Conversation Designer delivers increased productivity directly in line with our vision of empowering businesses to deliver the most impactful interactions at scale and at high speed. This enabled us to recently deploy a full-fledged chatbot implementation in two hours, a significant improvement over the previous requirement of at least two days for design and development in silos.”
With Dynamic Conversation Designer, businesses can create engaging and personalized conversations with dynamic designs that enable them to provide improved customer experiences, drive more conversions, and increase sales. It addresses the need for organizations to provide an end-to-end conversation automation platform that doesn’t require them to invest in siled tools or extensive programs to train new resources.
Sheikh Abdullah Ali, Executive Director, Solutions ME said: “The power of conversational design lies in its ability to create human-centric interactions that feel seamless, natural and intuitive in the digital world. Good conversation design should be engaging and prioritize user needs. With accessible and scalable solutions like Yellow.ai’s Dynamic Conversation Designer, we believe we can foster a deeper connection with customers and drive better business outcomes.”
“By integrating generative AI with Yellow.ai’s proprietary insights engine and conversation designer, we also aim to achieve improved business outcomes, including higher distraction rates, improved conversion rates, a highly personalized customer experience, and faster resolution times,” added Ravinutala. Yellow.ai’s Dynamic Conversation Designer will soon be able to make suggestions to designers by sharing the next likely flow and alerting on detected errors, enabled by generative AI and tighter integration with the Yellow.ai marketplace , which includes pre-built industry templates and campaigns, and system integrations. To see how Yellow.ai is shaping its product roadmap to help companies realize their true potential, register for Yellow.ai Envision the Future of Generative AI for Enterprises on February 28, 2023.
