Hi Marley introduces coaching offering carriers actionable insights and AIenabled message intelligence to drive their business ahead

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Hi Marley, creators of the only digital collaboration platform built for the P&C insurance industry, today announced Coaching, offering carriers actionable insights and AI-enabled message intelligence to drive their business forward.

The Hi Marley Insurance Cloud streamlines collaboration and communications for the insurance ecosystem, automatically capturing SMS conversations, documents, and important media into a single claim file to ensure all information is secure and up to date. The data captured in texting conversations provides valuable insight into the customer experience, employees' approach, and overall team performance. 

With the great resignation and an increasing number of veteran insurance professionals approaching retirement age, carriers are experiencing unprecedented employee turnover rates. Insurance providers need tools that help employees manage their workloads, strengthen their skills and improve productivity and efficiency. With Coaching, Hi Marley amplifies the voice of the customer while guiding the next steps for supervisors and on-the-job development for all employees with real-time, tailored insights. Hi Marley built insurance-specific models and thoughtfully integrated the data, learnings, and model outputs into the App UI to help carriers deliver lovable experiences.

"We're excited to tap into the value of conversational data in the Hi Marley platform to help insurance professionals be more effective when demand for their time has never been greater," said Mike Greene, CEO of Hi Marley. "With Coaching capabilities now in play, our customers can benefit from highly-customized insights and best practices to help individuals and teams continually improve, deliver more five-star experiences and ultimately make insurance more lovable."