Kingdee Wins IDCs 2020 SaaS Customer Satisfaction Award for ERP

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Kingdee International Software Group Company Limited received the IDC 2020 SaaS ERP Customer Satisfaction Award based on the results of IDC's SaaSPath global survey (IDC #US46933620), and was the one and only Chinese SaaS vendor recognized by this Award.

The Customer Satisfaction Award Program (the CSAT Awards) seeks to recognize leading software-as-a-service (SaaS) vendors in each application market with the highest customer satisfaction scores based on IDC's SaaSPath survey. SaaSPath is a global survey of approximately 2,000 organizations across all geographic regions and company sizes, where customers are asked to rate their vendors on more than 30 different customer satisfaction metrics.

Robert Xu, Chairman and CEO of Kingdee Group said, "It is our honor to be granted the IDC Customer Satisfaction Award, and truly grateful to our customers for their recognition and positive comments on Kingdee. It will be a beginning for us to uphold the philosophy of 'Customer Orientation, Dedication as foundation and Long-term professionalism', as to achieve customer direction connection and succeed with leading technology, best-in-class product and service, as well as innovation in enterprise management."   

SaaSPath is IDC Global's first SaaS-specific industry survey, providing customer-side guidance for vendors on the SaaS buyers' thinking and decision process. Coverage includes application adoption, deployment models, budget plans and replacement cycle timing, drivers and inhibitors, packaging and pricing options, and in-depth vendor reviews, ratings, spend, and advocacy scores for most leading vendors in each of the 15 functional application markets.

The SaaSPath survey is conducted across all company sizes around the world, including roughly 55% IT leaders and 45% line of business leaders, and its survey targets cover enterprises senior management. All respondents go through an extensive screening process to ensure they are familiar with the technologies they are being asked about, are current users, and have influence in their company's technology buying decisions. Further, all customer satisfaction metrics and ratings are collected solely from current customers of the vendors being rated, to ensure scoring reflects up-to-date customer sentiment based on proper vendor familiarity and knowledge.